Privacy Policy

Privacy Policy

This Privacy Policy describes how Mangalsakhi (“Company”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy and applicable Indian laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information we collect

We collect the following types of personal information when you use our Site, fill forms, create an account, contact us, or make a purchase:

  • Identity details: name, title, date of birth (if provided).
  • Contact details: billing and shipping address, email address, phone number.
  • Account details: username, encrypted password, order history, wishlists.
  • Order and payment details: products purchased, order value, mode of payment, transaction ID (card / UPI data is processed by our payment gateway and not stored in full by us).
  • Technical data: IP address, browser type, device information, operating system, referring URLs, pages viewed, and time spent on the Site.
  • Cookies and similar technologies: data collected through cookies, pixels, tags, and similar tracking technologies.
  • Communications: emails, chats, WhatsApp messages, feedback forms, reviews, survey responses.

Information that is publicly available (for example, information you post in reviews or social media comments that are public) is not treated as personal information under this policy.

2. How we use your information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including payments, shipping, returns and exchanges.
  • To create and manage your account and provide customer support.
  • To communicate with you about your orders, account, queries, and service-related updates.
  • To send you marketing communications, offers, newsletters, and updates that may be of interest to you (you can opt out at any time).
  • To improve and personalize your experience on the Site, including showing content and recommendations tailored to your interests.
  • To analyse Site performance, monitor trends, and measure the effectiveness of our marketing campaigns.
  • To prevent, detect, and investigate fraud, unauthorized activities, or violations of our terms and policies.
  • To comply with applicable legal obligations, respond to lawful requests, and protect our rights and the rights of others.

3. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Help the Site function properly and keep you logged in.
  • Remember your cart, preferences, and browsing history.
  • Understand how you use the Site and improve performance.
  • Show you relevant ads and measure the effectiveness of our advertising campaigns.

You can choose to disable cookies through your browser settings, but some parts of the Site may not function properly if cookies are turned off.

4. How we share your information

We do not sell your personal information, but we may share it with:

  • Service providers: logistics partners, payment gateways, analytics providers, marketing and advertising partners, IT and cloud service providers who process information on our behalf under contractual confidentiality obligations.
  • Business partners: platforms or partners that help us show our products (for example, marketplaces, review platforms, or affiliate partners), in accordance with their privacy terms.
  • Law enforcement and legal authorities: when required to comply with applicable law, legal process, or to protect our rights, property, or safety of our users or the public.
  • Corporate transactions: in connection with any merger, acquisition, sale of assets, or restructuring, where your data may be transferred as part of the business assets.

Any third party receiving your information is expected to protect it and use it only for the purposes for which it was shared.

5. Data security

We use reasonable technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures may include:

  • Limiting access to personal information to authorized employees, agents, and service providers who need it to perform their duties.
  • Using security controls, encryption where appropriate, and regular monitoring of our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information only for as long as necessary for the purposes described in this Policy, or as required by applicable laws (for example, for tax, accounting, or legal reporting obligations).

When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with our data retention practices and legal obligations.

7. Your rights and choices

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Withdraw consent you have previously given (for example, to marketing emails), without affecting the lawfulness of processing based on consent before its withdrawal.
  • Request deletion or restriction of your personal information, where legally permitted.
  • Object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details in the “Contact us” section below.

You can also:

  • Unsubscribe from marketing emails using the “unsubscribe” link in our emails.
  • Manage cookies through your browser settings.

8. Children’s privacy

Our Site is intended for use by adults and is not directed to children under 18 years of age.

We do not knowingly collect personal information from children under 18; if you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-party links and websites

The Site may contain links to third-party websites or services that are not owned or controlled by Mangalsakhi.

We are not responsible for the privacy practices or content of such third-party websites, and we encourage you to read their privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons.

When we make changes, we will revise the “Last updated” date at the top of this page, and the updated policy will be effective when posted on the Site.

11. Contact us / Grievance officer

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, or if you wish to exercise your rights, you may contact us at:

MANGALSAKHI
First Floor, Plot No. 7A, North Side 7/B,
Nilkanth Industrial Soc, Ved Road,
Surat, Gujarat 395004
India

Email: support@mangalsakhi.com
Phone: +91 90999 89747